Champion Personnel System
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https://championpersonnel.com/
https://championpersonnel.com/
USD
19.00
HOUR
true
Angela Amistadi
Customer Service
Posted: 06/12/25
2025-06-02
2025-07-12
Job Number: 46139861
Pay Rate: $19.00 / hour
Job Description
Job Title: Customer Service Representative
Location & Schedule:
- Cleveland, OH (Brookpark Road)
- Monday–Friday, 8:00 AM to 5:00 PM
- Rotating Saturdays, 9:00 AM to 2:00 PM
- During peak season (Nov–Feb): extended hours may apply, Monday–Thursday 8:00 AM to 6:00 PM
- One-hour unpaid lunch
Pay & Employment Details:
- $19 per hour
- Contract with opportunity for permanent hire
- Free on-site parking
Job Responsibilities:
- Answer high-volume inbound customer service calls (70–80 daily) regarding heater products
- Navigate dual-monitor computer setup to manage customer records and troubleshooting questions
- Enter customer details, troubleshoot issues, and resolve concerns in one call whenever possible
- Return all customer voicemails by end of business each day
- Use ERP system (SL9) to manage information
- Participate in 2–3 weeks of hands-on and classroom-style product training, including light shop floor assembly work to better understand product function
Required Qualifications:
- 6 months to 1 year of customer service experience required
- Experience in retail (e.g., Lowe’s, Home Depot, AutoZone) or call centers (e.g., Spectrum, AT&T) strongly preferred
- Strong computer and typing skills; able to use a mouse, navigate multiple screens, and input data quickly
- Must be comfortable working with a headset and automatic dialer
- Personable, able to communicate clearly, and not afraid of conflict
- Capable of managing a large call load in a fast-paced setting
- English fluency required
Work Environment & Culture:
- Clean, friendly, and professional environment
- Supportive team; employees are not micromanaged and are treated as part of the company from day one
- Workstation includes personal cubicle and wireless headset
- Casual yet professional dress code: solid-color polo shirts, jeans, khakis, or dress pants (no open-toe shoes)
- Small training classes (2–3 people) to ensure focused onboarding
- Facility is strictly non-smoking (no smoking anywhere on premises or in personal vehicles while on-site)
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