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Champion Personnel System
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USD
19.00
HOUR
true
Angela Amistadi
Customer Service
Posted: 12/12/25
2025-06-02
2025-08-31
Job Number: 46139861
Pay Rate: $19.00 / hour
Job Description
Job Title: Customer Service Representative
Location & Schedule:
- Cleveland, OH (Brookpark Road)
- Monday–Friday, 8:00 AM to 5:00 PM
- Rotating Saturdays, 9:00 AM to 2:00 PM
- During peak season (Nov–Feb): extended hours may apply, Monday–Thursday 8:00 AM to 6:00 PM
- One-hour unpaid lunch
Pay & Employment Details:
- $19 per hour
- Contract with opportunity for permanent hire
- Free on-site parking
Job Responsibilities:
- Answer high-volume inbound customer service calls (70–80 daily) regarding heater products
- Navigate dual-monitor computer setup to manage customer records and troubleshooting questions
- Enter customer details, troubleshoot issues, and resolve concerns in one call whenever possible
- Return all customer voicemails by end of business each day
- Use ERP system (SL9) to manage information
- Participate in 2–3 weeks of hands-on and classroom-style product training, including light shop floor assembly work to better understand product function
Required Qualifications:
- 6 months to 1 year of customer service experience required
- Experience in retail (e.g., Lowe’s, Home Depot, AutoZone) or call centers (e.g., Spectrum, AT&T) strongly preferred
- Strong computer and typing skills; able to use a mouse, navigate multiple screens, and input data quickly
- Must be comfortable working with a headset and automatic dialer
- Personable, able to communicate clearly, and not afraid of conflict
- Capable of managing a large call load in a fast-paced setting
- English fluency required
Work Environment & Culture:
- Clean, friendly, and professional environment
- Supportive team; employees are not micromanaged and are treated as part of the company from day one
- Workstation includes personal cubicle and wireless headset
- Casual yet professional dress code: solid-color polo shirts, jeans, khakis, or dress pants (no open-toe shoes)
- Small training classes (2–3 people) to ensure focused onboarding
- Facility is strictly non-smoking (no smoking anywhere on premises or in personal vehicles while on-site)
Meet Your Recruiter
Angela Amistadi
a.amistadi@championjobs.com
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Unlock your potential in Cleveland, Ohio! Nestled on the shores of Lake Erie, Cleveland offers job seekers a vibrant mix of career opportunities and a welcoming community to grow in. Known as "The Rock and Roll Capital of the World," Cleveland boasts a rich cultural scene with landmarks like the Rock and Roll Hall of Fame, Playhouse Square, and the Cleveland Museum of Art. Indulge in local delicacies like pierogies and explore the scenic Metroparks for outdoor adventures. Cheer for the Cleveland Cavaliers at the Quicken Loans Arena or catch a show at the historic West Side Market. Find your dream job in Cleveland and be part of this city's irresistible charm and endless possibilities!
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