Job Listings

Customer Service Representative

Twinsburg, OH 44087

Posted: 06/24/24 Job Number: KW645423514 Pay Rate: $15.00 / hour

Job Description

Company Overview:  

Champion is hiring for a family owned organization in business since 1957 focused on contract die cut rubber products, including work for the US Government. With active, supportive ownership and a core team boasting over 100 years experience and tenure, this organization is looking to build the next generation of talent.  Deep training opportunities, and a strong family based culture can be found here.

Position Overview:   

The Customer Service Representative will be responsible for a series of existing accounts, performing tasks such as order entry, shipment tracking, pricing verification, and new product quoting.   This individual will field orders by phone, email, and fax, processing them into the Syteline ERP system and checking all details for accuracy.   The ideal individual will have an interest in account management, inside sales, and new product development opportunities as a path of advancement.

Key Responsibilities:

  • Process inbound customer purchase orders for fulfillment
  • Answer customer service inquiries via phone and email
  • Ensure customer expectations are exceeded and communications are clear 
  • Work closely with shop management to expedite orders as dictated
  • learn product knowledge and industries served to identify cross selling opportunities

Requirements:

  • Strong written and verbal communication skills 
  • Customer Service background preferred
  • High School Diploma/GED required
  • Positive attitude and a willingness to learn
  • MS Office skills - intermediate preferred

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer and do not discriminate based on race, ancestry, national origin, color, religion, sex, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.

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