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Don Burkley
CUSTOMER SERVICE
Posted: 01/20/26
2026-01-12
2026-02-17
Job Number: 51085147
Pay Rate: $20.00 / hour
Job Description
Customer Support Specialist – Order Fulfillment & Logistics
Location: Burton | Full-Time $20-21/HR
Location: Burton | Full-Time $20-21/HR
Help shape the future of airflow.
At the heart of everything we do is a clear mission: Shaping airflow for future generations. For over 60 years, we’ve been a global leader in axial fan technology, serving industries like HVAC/R and powertrain cooling with custom-designed, high-performance solutions.
With our 2023 integration of VIP Air Empowerment—Italy’s market leader and our new global HVAC/R R&D hub—we’ve added deep engineering expertise and cutting-edge wind tunnel testing capabilities to our team. Now, we’re scaling innovation like never before—and we need the right people to help drive that progress.
We’re looking for a Customer Support Specialist – Order Fulfillment & Logistics to join our team. This is a pivotal role that ensures customers receive the service, documentation, and delivery execution they expect—on time, and with precision.
? What You’ll Be Doing:
- Serve as the main point of contact for incoming purchase orders, verifying accuracy and ensuring timely order entry.
- Send internal preliminary order confirmations, helping to align internal teams and proactively flagging special requirements.
- Communicate with customers regarding order status, delivery timelines, and basic quotations when needed.
- Coordinate the end-to-end order fulfillment process, ensuring orders flow smoothly from receipt to shipment.
- Manage daily interaction with freight partners and carriers, ensuring timely and cost-effective delivery.
- Prepare and process shipping documentation, including international customs paperwork and compliance documents.
- Address and resolve delivery issues or complaints proactively and professionally.
- Collaborate closely with logistics, sales, finance, and warehouse teams to ensure a seamless customer experience.
- Maintain accurate records using ERP and CRM systems, supporting traceability and visibility at every step.
? What We’re Looking For:
We’re seeking a service-minded, detail-driven, and operationally sharp professional who can confidently manage the order-to-shipment lifecycle in a dynamic, international environment.
Must-Haves:
- 3+ years’ experience in customer support, logistics coordination, or supply chain operations (preferably in manufacturing or industrial settings)
- Proven ability to manage multiple priorities while maintaining high attention to detail
- Strong problem-solving skills and excellent written and verbal communication
- Comfortable working cross-functionally across departments
- Proficient with Microsoft Office; familiarity with Microsoft Dynamics 365 (D365) or similar ERP systems is a plus
Nice to Have:
- Knowledge of Incoterms, international shipping procedures, and customs documentation
- Experience in post-order customer service or customer logistics roles
? What We Offer:
- A permanent position in a globally respected and growing international company
- A collaborative, dynamic work environment where your voice matters
- Opportunities for career advancement and professional development
- The chance to contribute to a mission-driven company focused on innovation, sustainability, and customer success
Ready to help us shape the airflow of the future?
#TalrooMiddlefield
#MID001
Meet Your Recruiter
Don Burkley
Branch Manager
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Discover exciting job opportunities in and around beautiful Burton, Ohio! Nestled in Geauga County, this picturesque area offers a perfect blend of small-town charm and big-city amenities. With close proximity to Cleveland and Akron, job seekers can enjoy a thriving job market and scenic surroundings. Home to the charming Century Village Museum, delicious Amish cuisine, and the breathtaking Punderson State Park, Burton is a haven for those seeking a fulfilling career in a vibrant community. Explore our job listings today and unlock your potential in this enchanting region!
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